Privacy Policy rajampo – Malaysia Personal Data Protection

This Privacy Policy applies to all users of the rajampo platform, including website visitors, prospective members, registered members, and former members who still have records in our system. It covers all your interactions with rajampo via the website, mobile app (where applicable), email, live chat, and other communication channels.

By using the rajampo platform, you agree to the collection and use of your data as described in this policy. Your explicit consent is required before we use your data for any purpose beyond what is outlined in this document.

Rajampo collects various categories of personal data depending on your interaction with our platform. Below is a full breakdown of the types of data we collect and the reasons for doing so:

Rajampo uses your personal data only for legitimate, stated purposes. We do not use your data for purposes you have not consented to, except where required by law.

• Account Management: Processing registrations, verifying identity, and managing your account settings and preferences on rajampo.
• Transaction Processing: Securely and efficiently processes deposits and withdrawals in MYR via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks).
• KYC & AML Verification: Meeting legal requirements related to Know Your Customer (KYC) and anti-money laundering (AML).
• Platform Security: Detecting and preventing fraud, account misuse, hacking, and other unlawful activities on the rajampo platform.
• Customer Support: To provide accurate and effective assistance whenever you contact the rajampo support team.
• Responsible Gambling: Monitoring usage patterns to identify members who may need assistance, and enforcing the limits you have set for yourself.
• Service Communications: Sending important account notifications, terms updates, and security alerts.
• Marketing (With Consent): To send you information about promotions, bonus offers, and new games at rajampo – only where you have given your explicit consent.

Rajampo does not sell, rent, or trade your personal data to third parties for their own commercial purposes – this is an absolute guarantee to all members. However, in the limited situations outlined below, we may need to share your information:

• Payment Service Providers: Required transaction information is shared with Malaysian payment providers (Touch 'n Go, GrabPay, DuitNow, and others) solely to process your transactions. They are subject to their own privacy policies and confidentiality agreements.
• Game Providers: The minimum technical data required is shared with game providers (such as Pragmatic Play, PG Soft, Evolution Gaming) to enable you to play slots, blackjack, roulette, and other games on rajampo.
• Legal Compliance: rajampo will disclose required information to the relevant authorities when mandated by a valid court order or to fulfil legal obligations in Malaysia.
• Fraud Prevention: In cases of suspected fraud or money laundering, we may share the necessary information with law enforcement authorities.
• Business Transfers: If rajampo is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance.

Rajampo invests seriously in security infrastructure to keep your personal and financial data safe at all times. Below are the key security layers we have in place:

• 256-bit SSL Encryption: All communications between your browser/app and rajampo's servers are encrypted using industry-standard 256-bit SSL.
• Secure Password Storage: rajampo account passwords are never stored in plain text. We use strong cryptographic hashing algorithms with a unique salt for each user.
• Two-Factor Authentication (2FA): 2FA is available for all rajampo accounts and is strongly encouraged for added security.
• 24/7 Monitoring: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) run continuously to identify suspicious activity.
• Regular Security Audits: rajampo conducts regular penetration testing and security audits carried out by independent cybersecurity specialists.
• Internal Access Controls: rajampo staff may only access customer data required for their specific job duties, with a full audit trail maintained for every access.

Rajampo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the rajampo website.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the rajampo platform.

Under Malaysia's PDPA and the privacy principles upheld by rajampo, you have the following rights regarding your personal data. All rights requests may be submitted by email to privacy@rajampo.im:

Your personal data may be processed on servers located outside Malaysia in certain circumstances — for example, when we use cloud infrastructure services or when international game providers such as Pragmatic Play or Evolution Gaming process your game session data.

In all such cases, rajampo ensures that protections equivalent to or stricter than Malaysia's PDPA requirements are applied through:

• Legally binding data processing agreements with all third parties.
• Use of internationally recognised standard contractual clauses.
• Ongoing compliance monitoring across all our data processing partners.

Rajampo retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account remains active on rajampo and for 7 years following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering.
• Communication Logs: Live chat and email records are retained for 3 years for dispute resolution and service improvement purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Rajampo platform not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have collected data from someone under the age of 18, we will take immediate steps to delete that data from our systems and close the account in question. Parents or guardians who become aware that their child has registered an account on rajampo are asked to contact us immediately at privacy@rajampo.im.

Rajampo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technology developments.

When material changes are made to this policy, we will notify you via your registered email or a prominent notice on the rajampo platform at least 14 days before the changes take effect. The "Updated" date at the top of this page always reflects the date of the latest version.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rajampo handles your personal data, please contact us through the following channels: